Repairs for landlords and letting agents
Keep your rental properties in one place, give each tenant a simple link to report repairs, and decide which reports go out to local tradespeople. Your account is free.
How it works
- Create a free account and tick that you manage rental properties.
- Add each property to your Properties tab. Add the postcode so we can find tradespeople near it.
- Copy the property’s repair link and send it to your tenant by text or WhatsApp. It opens on your own phone, so you stay in control of what is sent.
- Your tenant describes the problem, adds photos if they like and sends it. They do not need an account.
- You review each report. Approve it, change the trade or description first, or decline it.
- An approved report becomes a normal job. Matching local tradespeople are alerted and you hear from them as usual.
You stay in charge
- Nothing reaches a trader until you approve it.
- Only up to 3 traders can take up each job.
- Tenants see only the property name on the report page. They never see the address or your details.
- Traders do not see your tenant’s name, phone or email on a job.
- If a tenant is not sure what kind of repair it is, you choose the trade before you approve.
Your properties in one place
- See open jobs, jobs in progress and finished jobs for each property.
- See how much you have paid on paid invoices for each property. Only real invoices are counted.
- Add access details, such as a key safe code, for you and your team.
- Archive a property you no longer manage. Its history is kept.
Work with your team
Invite colleagues by email. Choose whether each person can approve repair reports or only view. They see your properties after they sign up and accept your invite. Costs stay with the account owner.
Free to use
There is no charge for a landlord or letting agent account, and no charge to post jobs. Tradespeople pay a flat monthly membership, not a fee per job.
We cannot say when a trader will be able to attend. If a repair is dangerous, such as a gas leak, contact the emergency services or your gas emergency number first.