Referral rewards – terms

Last updated: 2 November 2026

These terms explain the rewards you can earn by telling people about Arkadia Connect: a free month if you refer a trader, and a £10 gift card if you refer a customer.

1. Who runs the scheme

The scheme is run by Arkadia Connect LTD (company number 17524644), registered in England and Wales. Contact: info@arkadiaconnect.co.uk.

2. Referring a trader

If you are a trader on Arkadia Connect, you can share your personal referral link. When a trader signs up using your link and their first payment for a paid plan succeeds, you get one free month. The free month is worth one month of your current plan and is applied as account credit.

3. Referring a customer

If you are a customer, you can share your personal referral link. When a friend signs up using your link and their first job booked through Arkadia Connect is marked as completed, you get a £10 gift card. We email the gift card to the email address on your Arkadia Connect account.

4. Who counts as a friend

The person you refer must be a new customer or a new trader, so they must not already have an Arkadia Connect account. You can't refer yourself, and you can't refer someone who lives in your household or works at your business.

5. Limits

• You can earn up to 10 customer rewards (£10 gift cards) per calendar year.
• There is no cash alternative to any reward, and rewards can't be transferred.
• A reward isn't due while the job or payment it depends on is under dispute, or if the payment is refunded or charged back.

6. Fraud and misuse

We may check that referrals are genuine. We can withhold or take back a reward if we reasonably believe someone has made fake accounts or jobs, worked with another person to qualify, or broken these terms or our website terms.

7. Changing or ending the scheme

We can change or end the scheme by giving notice on this page. We will honour any reward that someone has already earned.

8. Your data

We use your details only to run the scheme and give you your reward, as explained in our privacy policy.

9. Law

These terms are governed by the law of England and Wales.

Questions? Email info@arkadiaconnect.co.uk.

Founding reward (£100 Uber Eats)

Last updated: 29 October 2026

These terms explain our four £100 gift card rewards. They are not prize draws: nobody is picked at random. Two rewards go to everyone who meets the conditions until 50 have been given out, and two are awarded each month by judging against the criteria below.

1. Who runs these rewards

The promoter is Arkadia Connect LTD (company number 17524644), registered in England and Wales. Contact: info@arkadiaconnect.co.uk.

2. The reward

Each reward is one £100 Uber Eats gift card, sent by email. There is no cash alternative and the reward can't be transferred. Uber Eats gift cards are subject to Uber's own terms. Uber and Uber Eats are not sponsors of, or connected with, these rewards. If Uber Eats gift cards become unavailable, we will offer a gift card of the same value from a similar UK retailer.

3. Who can take part

You must be 18 or over and live in the UK. Employees of Arkadia Connect LTD, their immediate families and anyone professionally connected to the rewards can't take part. A customer and a trader who are related, live together or work together can't qualify for a reward using a job between them.

4. Founding Customer reward – first 50 customers

You get a £100 gift card if all of the following happen:

a) you post a job on arkadiaconnect.co.uk;

b) you accept a quote from a tradesperson through Arkadia Connect;

c) the job is carried out and marked as completed on Arkadia Connect by you and the tradesperson.

Only the first 50 customers to meet all of these conditions qualify, in the order their job is marked as completed. One reward per person and per household.

5. Founding Trader reward – first 50 traders

You get a £100 gift card if all of the following happen:

a) you sign up as a trader on Arkadia Connect;

b) you complete your first job through Arkadia Connect, accepted by the customer and marked as completed by both of you; and

c) you have made two monthly subscription payments to Arkadia Connect (or one yearly payment).

Only the first 50 traders to meet all of these conditions qualify, in the order they meet the last condition. One reward per trader and per business.

6. Review of the Month – one customer each month

Each calendar month, one £100 gift card goes to the customer who leaves the most helpful review on Arkadia Connect for a job completed through the site that month.

• To be eligible, the review must be about a real job you accepted through Arkadia Connect and must be your own honest opinion.
• Reviews are judged by the Arkadia Connect team on how helpful they would be to other customers: clear detail about the job, communication, quality, timing and value.
• The star rating does not matter. A critical review has exactly the same chance as a positive one.
• Reviews are never edited, hidden or removed because the reviewer is taking part. We remove reviews only if they break our normal review rules (for example, if they are false or abusive).

Reviews connected to these rewards are marked on the site as part of our rewards scheme.

7. Trader of the Month – one trader each month

Each calendar month, one £100 gift card goes to the trader whose job, completed through Arkadia Connect that month, the Arkadia Connect team judges to be the best. We look at:

• the customer's rating and review;
• whether the job was done as quoted, on time and within the agreed price; and
• how clearly and quickly the trader communicated through the platform.

The trader must have had an active subscription during the month.

8. How judging works

For the monthly awards (sections 6 and 7), judging takes place within 14 days of the end of each month by at least two members of the Arkadia Connect team, using only the criteria above. The judges' decision is final. If no review or job meets the criteria in a month, we may decide not to award that month.

9. How you get your gift card

We will email you at the address on your Arkadia Connect account within 14 days of you qualifying, or of the monthly judging. Reply within 28 days to confirm the email address your gift card should be sent to. We will send the gift card by email within 30 days of your reply. If we can't reach you, or you don't reply within 28 days, the reward lapses. For the Founding rewards, it then passes to the next person to qualify.

10. Fair use

We may check that jobs, reviews and accounts are genuine. We may withhold or reclaim a reward if we reasonably believe someone has created fake jobs, accounts or reviews, worked with another person to qualify, or broken these terms or our website terms. A reward isn't due while a job is under dispute or a payment has been refunded or charged back.

11. Dates and changes

These rewards start on 1 November 2026. The Founding rewards end when 50 have been given out in each category; we will show on this page when they are all gone. The monthly awards run until we give at least 30 days' notice on this page that they are ending. Any change will not affect a reward someone has already qualified for.

12. Publicity and your data

With your permission, we may publish your first name, town and (for traders) business name as a reward winner. We use your details only to run these rewards and send your gift card, as explained in our privacy policy.

13. Law

These terms are governed by the law of England and Wales.

Questions? Email info@arkadiaconnect.co.uk.