Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Arkadia Connect platform ("the Platform"), operated by Arkadia Connect LTD (Company Number: 17524644) ("we", "us", "our", "Arkadia Connect"). By creating an account, accessing or using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform. The Platform is an online marketplace that connects customers who need property, building, maintenance, decorating, handyman or other trade services with independent tradespeople and trade businesses ("Traders"). Arkadia Connect provides the marketplace only. We do not carry out, supervise, guarantee or take responsibility for any work or services arranged between Customers and Traders. These Terms were last updated on 23 October 2026. We may update them from time to time, and we will give reasonable notice of material changes on the Platform.

"Arkadia Connect LTD" or "Arkadia Connect" means the company operating the Platform, Company Number 17524644. "Customer" means any person who creates a customer account to post jobs and seek services. Customer accounts are free. "Trader" means any sole trader, tradesperson or trade business that registers a trader account on the Platform. "Job" means a request posted by a Customer describing work they need. "Lead" means a Job made available to a Trader under their membership plan. "Membership" or "Subscription" means a paid Trader membership plan that gives access to Platform features. "Verification" means the review of a Trader's submitted documents by Arkadia Connect, as described in section 6. "Platform" means the Arkadia Connect website and any associated features or tools.

Customers may create an account free of charge and are not required to pay any subscription fee. You must provide accurate, current and complete information when you register, and keep your login details confidential. You are responsible for activity under your account. You must be 18 or over to create an account. You must not register with false information, impersonate another person, or hold more than one account for the same person. You are responsible for making sure any Job you post is genuine, accurate and lawful.

To receive Leads or use paid Platform features, Traders must create a trader account and hold an active Membership. By registering as a Trader, you confirm that: - You are a genuine independent tradesperson or trade business; - The information in your profile and registration is accurate and not misleading; - You hold the qualifications, licences, registrations and insurance required for the work you offer; - You will comply with applicable laws, regulations and professional standards; - You are solely responsible for your workmanship, your agreements with Customers, your pricing, and health and safety. Arkadia Connect does not guarantee the competence, insurance cover or conduct of any Trader. Customers should check that a Trader is suitable before engaging them.

Paying for a Membership does not, on its own, give access to Leads. Lead access requires both: 1. An active, eligible Membership plan; and 2. Approval of your Trader account by Arkadia Connect following Verification of the documents you provide. Where either condition is not met, we will not show Leads to you, whether or not a payment has been taken. Verification is a Platform review and is separate from payment. Approval does not mean that Arkadia Connect has checked or guaranteed the quality of your work. You upload documents through the Verification section of your trader dashboard. Accepted documents are PDF, JPG or PNG files up to 10 MB each. Depending on your trades, we may ask for an identity document, a business document, trade certificates, insurance certificates, qualification certificates, DBS checks, reference letters, licences or other supporting documents. Each submission is reviewed by Arkadia Connect staff and receives one of these outcomes: pending review, approved, rejected, or more information needed. If we reject a submission or ask for more information, we will give the reason on your account, and you may resubmit. We may ask for updated documents at any time, and we may withdraw verification if documents are found to be false, out of date or no longer valid.

Jobs must be genuine, accurate and lawful. You must not post Jobs that are misleading or fraudulent, or that are designed to collect Trader information without a genuine intention to instruct. We may remove any Job that breaches these Terms. Posting a Job does not oblige any Trader to respond or to provide a quote, and we do not guarantee that any Trader will respond.

Traders must keep their profiles accurate and up to date. Profiles must not contain false, misleading or defamatory information, and you must not claim qualifications, certifications, insurance or memberships you do not hold. We may remove or suspend a profile that contains false or misleading information, that has attracted substantiated complaints, or that otherwise breaches these Terms.

Trader Memberships are offered on the following plans. Prices are shown in pounds sterling and are the amounts you pay. Arkadia Connect LTD is not registered for VAT, so no VAT is added to these prices. Profile — £9.99 per month or £99.90 per year. A professional profile visible to Customers. Does not include Lead access. Starter — £19.99 per month or £199.90 per year. Lead access for up to 2 trade categories, within approximately 10 miles of your base postcode. Pro — £39.99 per month or £399.90 per year. Lead access within approximately 30 miles of your base postcode, across the trade categories available on the Platform for your plan. Unlimited — £59.99 per month or £599.90 per year. Lead access nationwide across the UK, across the trade categories available on the Platform for your plan. Lead access is indicative. It depends on the Jobs posted in your area and on the verification rules in section 5. We do not guarantee any number of Leads, jobs, earnings or business. Prices are shown on the Platform before you subscribe. We will give existing subscribers reasonable notice on the Platform before any price change takes effect.

Trader Memberships are paid in advance on a monthly or annual basis and renew automatically at the end of each billing period, until cancelled. Payments are taken through Stripe, our payment provider, and are charged in pounds sterling. Stripe handles your card details, and Arkadia Connect does not store full card numbers. Stripe's terms and privacy policy also apply to payments you make. Your subscription page in your trader dashboard shows your plan, billing interval, status and next billing date. It is your responsibility to cancel before a renewal if you do not want to continue.

You can stop future renewals at any time through the secure billing page provided by Stripe, which you can open from your subscription page in your trader dashboard. Cancelling stops future renewals only. When you cancel, your paid benefits continue until the end of the period you have already paid for. After that, your account reverts to a free or inactive state, and you will not have access to paid features or Leads. Your account data (including profile, job history, quotes, invoices and reviews) is kept in line with the retention approach described in the Privacy Policy. Consumers have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where those rules apply to them. Business subscribers who use a Membership for business purposes may have different rights. Nothing in these Terms removes any right that the law gives you. If you are unsure which rights apply to you, email info@arkadiaconnect.co.uk.

If a renewal payment fails, your Membership status will show the issue on your account. Your profile and data are not deleted because of a failed payment. You can resolve a failed payment by updating your payment details through the Stripe billing page. Until the payment is resolved, paid features and Lead access may be paused. We will not give Lead access to an account whose payment is unresolved, even if an admin verification is in place.

Your statutory rights are not affected by these Terms. If you are a consumer who has cancelled within the cancellation period required by law, you may be entitled to a refund. Where a payment has been taken in error, or where a technical fault on our side has caused a duplicate or incorrect charge, we will refund the amount in full. We do not give automatic refunds for unused time in a subscription period after you cancel, because cancelling stops future renewals and your access continues to the end of the period you have paid for. Your statutory rights are not affected. We will always honour: - Refunds for billing mistakes, duplicate charges or charges taken in error; - Your statutory cancellation and consumer rights where they apply to you; - Any other refund the law requires. To request a refund, email info@arkadiaconnect.co.uk. We aim to reply within 5 working days.

Traders are independent businesses. They are not employees, agents or subcontractors of Arkadia Connect LTD. We are not a party to any contract between a Customer and a Trader. Each Trader is solely responsible for: - Holding any required qualifications, certifications, licences and registrations; - Maintaining appropriate insurance, including public liability cover; - Complying with building regulations, planning requirements and professional standards; - Their own tax obligations; - Health and safety on any site where they work; - The quality, safety and completion of their work, and all warranties and disputes with Customers. Customers should check a Trader's credentials and insurance before instructing them. Nothing on the Platform is a recommendation or endorsement of any individual Trader.

The Platform provides tools for Traders to create quotes and invoices for Customers. These tools are a convenience. They do not make Arkadia Connect a party to any quote, agreement or contract between a Customer and a Trader. Disputes about prices, invoice amounts, payment or the quality of work are matters between the Customer and the Trader. Traders are responsible for the accuracy of the quotes and invoices they issue. Arkadia Connect is not liable for errors in them.

Customers may leave a review after a completed Job. Reviews must be honest and based on genuine first-hand experience. Only one review per completed Job is permitted. We remove a review only if it is abusive or offensive, contains personal data, is not about a real job, or we receive a legal request. Traders must not pressure Customers into leaving reviews, and must not suppress genuine reviews by improper means.

You must not use the Platform to: - Post false, misleading or fraudulent information; - Impersonate another person or business; - Collect data from the Platform by automated means without our written consent; - Interfere with or disrupt the Platform or its security; - Send spam or unsolicited advertising; - Carry out any unlawful activity; - Access another User's account; - Harm, defraud or mislead another User; - Post content that is offensive, abusive, discriminatory or defamatory. Breach of these rules may lead to suspension or termination of your account.

We may suspend or end an account, with or without notice, where we reasonably believe that: - These Terms have been breached; - The account contains false or materially misleading information; - The account has been used for fraud or other unlawful purposes; - A substantiated complaint has been received about the account; - Continued access puts other Users or the Platform at risk. Where an account is ended because of a breach of these Terms, the current Membership period will not be refunded, except where the law requires otherwise. You may close your account at any time by emailing info@arkadiaconnect.co.uk.

The Platform, including its design, software and branding, belongs to Arkadia Connect LTD or its licensors. You may not copy or adapt any part of it without our written consent. You keep ownership of the content you submit, such as job descriptions, profile information, reviews and photographs. By submitting it, you give Arkadia Connect LTD a non-exclusive licence to host, display and share that content so that we can operate and promote the Platform. You confirm that you have the rights to any content you submit.

We process personal data in line with our Privacy Policy, which forms part of these Terms, and with the UK General Data Protection Regulation and the Data Protection Act 2018. Privacy enquiries can be sent to info@arkadiaconnect.co.uk.

The Platform uses third-party services, including Stripe for payments. Those services are governed by their own terms and privacy policies. Arkadia Connect is not responsible for the availability or conduct of third-party services.

The Platform is provided on an "as is" and "as available" basis. To the extent permitted by law, we do not warrant that the Platform will be uninterrupted or error-free. We do not guarantee that any Job will result in a Trader response, a quote or completed work, or that any Trader will earn any income. Membership fees pay for Platform features. They do not buy guaranteed jobs or income. We are not liable for: - The acts, omissions or workmanship of any Trader or Customer; - Any contract, dispute or payment between a Customer and a Trader; - Indirect, special or consequential loss, or loss of profit, revenue, data or goodwill. Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited under English law. Subject to the above, our total liability to you in connection with the Platform will not exceed the Membership fees you paid to us in the 12 months before the event giving rise to the claim.

If you have a complaint about the Platform or another User, email info@arkadiaconnect.co.uk. We aim to give an initial response within 5 working days. We cannot guarantee that every complaint will be resolved within that time. Complaints about a Trader's work or conduct should first be raised with the Trader directly. We can help with Platform-related issues, but we are not responsible for a Trader's work.

We may update these Terms, Platform features, or Membership plans from time to time. We will give reasonable advance notice of material changes by a clear notice on the Platform. Continued use after a change takes effect means you accept the updated Terms. We may modify or discontinue parts of the Platform. Where practical, we will give advance notice of significant changes.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts. If any part of these Terms is found to be unenforceable, the rest remains in force.

Arkadia Connect LTD Registered in England and Wales, Company Number: 17524644 Registered office: 66 Paul Street, London, England, EC2A 4NA Email: info@arkadiaconnect.co.uk

Applies to monthly Starter, Pro and Unlimited plans (not the Profile plan). A matching job is one posted on Arkadia Connect in one of your trade categories and within your plan's area. Your account must be approved and active for the whole calendar month. The free month is applied to your next monthly payment. For yearly plans, we add one free month to the end of your plan instead. It can't be exchanged for cash.

We don't pay for reviews, we don't let traders choose which reviews appear, and we publish negative reviews too. - Only a customer whose job was taken up by that trader can review them, and only after the trader has sent a quote or invoice through Arkadia Connect or the job has been marked as completed. - There is one review per job for each trader. - A trader can reply to a review once, publicly. They cannot edit or delete it. - We remove a review only if it is abusive or offensive, contains personal data, is not about a real job, or we receive a legal request. We record the reason each time.

For traders on monthly Starter, Pro or Unlimited plans. The trader you refer must be new to Arkadia Connect, sign up using your link, and pay for their first full month on a paid plan (not the Profile plan). You get one free month for each trader who qualifies, applied to your next monthly payment, or added to the end of a yearly plan. You can't refer yourself or another account at the same business. It can't be exchanged for cash. We may change or end the scheme with notice.