Trader Code of Conduct
Every tradesperson on Arkadia Connect agrees to these commitments. If a trader doesn't keep to them, tell us and we'll step in.
- Be honest about who you are. Use your real name and business details, and keep your profile, trades and qualifications accurate and up to date.
- Only take work you're qualified for. Gas work only if you're on the Gas Safe Register; notifiable electrical work only if you're registered with a competent person scheme; anything else only if you have the skills to do it properly.
- Hold the right insurance. Keep public liability insurance in place for the work you do, and show proof if a customer or Arkadia Connect asks.
- Quote clearly, in writing. Say what's included, the price, whether VAT is included, and roughly how long the work will take, before you start.
- Agree changes before doing them. If the job changes or extra work is needed, agree the new price with the customer in writing first.
- Be fair about payment. Only ask for a deposit that's reasonable for materials or larger jobs, never the full price up front, and give a receipt or invoice for every payment.
- Turn up, or tell them. Keep appointments, and if you're running late or can't make it, let the customer know as early as you can.
- Work safely and respectfully. Follow health and safety rules, respect the customer's home, and leave the site tidy.
- Put problems right. If something isn't right, respond within 2 working days and try to fix it fairly. Work with Arkadia Connect if we're asked to help.
- Keep reviews honest. Never write, buy or pressure customers into reviews, and never offer anything in return for a positive review.
If a trader breaks this Code
We may contact them, ask for evidence, issue a warning, pause their job alerts, or remove them from Arkadia Connect. Serious breaches, such as fraud or unsafe gas or electrical work, lead to removal and may be reported to Trading Standards or the relevant registration body.
Problem with a trader?
Or email info@arkadiaconnect.co.uk.